Why Do Best Software Testing Companies Use Issue Tracking System?
The main purpose of the Issue Tracker
Issue Tracker is used primarily to correct the maximum possible number of errors. Anything that does not contribute to achieving this goal is a side effect.
When designing an issue tracking system, it is necessary to think very carefully about what functions it will have. Some of them, such as creation of the final reports for senior managers are in full agreement with its main purpose. But each new proposed function should always be evaluated against the objectives of the system, and if it does not contribute to their achievement, it is better to reject it. Best software testing companies use advanced issue trackers that come with everything needed to manage issues and track problems in the most effective way.
To achieve the main objective of the issue tracker you should consider the following:
- Everyone who should know about the problem, must learn about it immediately after the report has been created.
- None of the errors should remain uncorrected simply because someone forgot to correct them, or because the programmer decided not to fix them at all.
- Only a minimum number of errors should remain uncorrected due to complicated staff relationships.
This list contains only few problems for a reason. These and only these are crucial, and one should be very careful when adding extra tasks to the list.
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The process of tracking the problems
On identifying the main goals and objectives of the issue tracking system, you can proceed to consider a sequence of its operations: to track what happens to the reports after their creation, to deal with the major challenges and problems that arise while using these reports, etc..
The problem needs to be documented
The tester identifies the problem, studies it and writes its description in as much detail as possible using the report form for this purpose.
Then the report will be entered in the issue tracker. In some companies, writers of the reports themselves enter their own reports into the database. In other companies, reports are written by hand, and an individual employee enters them in the database.
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