Outsource QA: Why Creating Similar Problems Reports Is Sometimes a Must-Have?

Outsource QA: Why Creating Similar Problems Reports Is Sometimes a Must-Have?

Question: How should I do when the wrong behaviors of the program are absolutely similar in the two different situations?

Creating a dozen of reports on the same issue is clearly an unacceptable waste of time and efforts of programmer and project manager. If it can be avoided, you should do everything possible to make it happen. If you cannot cope with this challenge, please, do not hesitate in contacting experienced qa experts – outsource qa to Ukrainian offshore qa testing partners and you’re good to go! You will be nicely surprised with the results.

But here are the arguments in favor of adding similar reports on the program wrongdoing in the database:

• Two similar reports may describe different errors. If one of these reports will not be included in the database, the necessary error will not be corrected.
• The same error can be made in two different pieces of the code. If you document only one copy of the report, how the programmer will know about the other?
• The other report on the complex issue may provide the programmer with additional information that will help to identify cause of the problem. Instead of deciding which of the reports will be useful to the programmer, it is better to give him maximum possible relevant information.
• If the employee receives back the report noted that the problem is already registered, how he should act when faced with it again? Shall he make a report again? When dealing with employees who are not members of the testing team you should decide on this issue.

Performance testing companies serve the best interests of software developers and users since they do their best to eliminate all performance bottlenecks which prevent the apps from working in a smooth manner.

And here are some recommendations relating to the duties of a testing specialist that improve the work activity management:

Each tester is expected to examine all the issues identified in the piece of the code that he is testing. He should not write new reports on the issues that are already registered in the database. If there is additional information, it may be added in the Comment Field which is used just for this purpose. The other report (#2) will only make the feathers fly (confuse) under such circumstances. Leaders of the testing groups disagree about how much time a new employee has to spend on the study of existing reports. Some believe that the tester should familiarize himself with all earlier reports before he draws up his first report. Others think that all this should be done gradually, in the course of their work, and assume that it will be impossible to avoid a greater number of repetitions performed for each exercise.
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