When And Why Do Independent Software Testing Companies Use Issue Tracker
The main purpose of the Issue Tracker
Issue Tracker is primarily used to correct the maximum possible number of software errors. Anything that does not contribute to achieving this aim is a side effect.
When designing an issue tracking system (issue tracker), it is necessary to be very careful about defining its functions. Some of them, such as creation of summary reports for top management, are in complete agreement with the tool’s main purpose. But each new proposed function should always be evaluated against the objectives of the system, and if it does not work towards their achievement, it should be rather rejected. Independent software testing companies use issue tracker for planning, coding, testing and even customer support, so to say to manage a variety of issues and bugs. The earlier the problems are identified the more appealing your product will become.
Tasks of the system
To achieve the main objective of the issue tracker you need to consider the following:
- Everyone who should know about the problem, is to be informed about it immediately once the report is written.
- None of the errors should remain uncorrected just because somebody forgot to solve this problem or because it was the will of the programmer to leave everything as he found it.
- A minimum number of errors should go unfixed because the staff members do not enjoy each other’s company.
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This list includes only few problems not without reason. They and only they are the key tasks, and you should think twice before adding more tasks to the existing project.
Issue tracking problems
After defining the main objectives and goals of the issue tracker, you may proceed to understand how it works: to track what happens to the reports after their creation, and to deal with the major problems and challenges that arise as the documents are developed.
Documentation of the problem
The tester finds the problem, studies it and describes it in as much detail as possible in the report. Then, the report is to be inserted in the issue tracking system. In some companies, report writers themselves enter their own reports in the database. In other organizations, there is a tendency to use handwritten reports which are added to the database by an individual employee.
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