Quality Assurance Companies: Documentation Testing Increases Reliability of Software Product
Let us find out how the process of testing documentation can increase the reliability of the software for which it is developed.
Actually, many testers are negligent towards testing of the product’s documentation, believing that this procedure interferes with their “real” work that matters, namely consists in testing the program. They are very wrong. Quality assurance companies insistently recommend you to use testing services as early as possible – already during development of documentation for the product. Below you will know why you should do this:
- You will find much more errors than you think. It is amazing that too many errors can be detected by means of thorough testing of the documentation and its verification against the program by an experienced professional. A technical writer views the program somehow differently from the programmer or tester, he takes an independent stand, and for this reason more often identifies problems that do not even come into testers’ heads. Most QA specialists have many times faced similar issues in a variety of projects therefore they have the right to claim, almost without hesitation, that documentation testing process helps to identify the most crucial errors, which cannot be found during routine testing of the program.
However, serious problems are not always identified during documentation testing. Testers, who do not do their job carefully, will be simply unable to identify many problems. Complete testing of the instruction manual generally requires one to three hours for every five pages of the text. Accelerating this work means lower quality. The lead should be informed about this situation and raise the possibility of redistributing and training the personnel, if necessary. Top software testing companies are not satisfied with what has been already achieved – despite their professionalism and merits they continue improving their capabilities, skills and expertise in the field of software testing and quality assurance.
- The documentation is an excellent source of the real test cases. You should expect to test all possible combinations of the product’s features and options – there are too many of them. Nevertheless, you can test each combination, which is described in the documentation as an interesting or useful option. If the documentation mentions that the two aspects of the program are working well together, be sure to check this interaction.
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