Outsource QA: Does It Make Sense to Document Errors Every Time They Are Found?

Outsource QA: Does It Make Sense to Document Errors Every Time They Are Found?

As the development goes on, criteria used to determine the necessity for documenting certain software problems undergo changes. At the very early stages of testing, when the app fails for every several minutes, maybe it is reasonable to document only the most critical errors.

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The accuracy and confidence in estimation of software error criticality comes with experience. The evaluation criteria have to be a little bit corrected so that to adapt to the new requirements of every new project manager or a head of the testing team, or the standards and specification set by each new company.

Just opinions expressed by the management team and development strategy chosen by them will ultimately determine the principles for identifying the problems that should be documented.

There is a possibility to determine parameters of the system together with performance testing companies. These organizations will offer you adequate and cost effective solutions to eliminate bottlenecks in mobile and web apps.

However, whatever the chosen criteria are, they do not guarantee the complete absence of errors. Let us consider the following example, when an error is found; it is very similar to one of those which reports are already included in the database. There are two possible options:

• You decide not to document a new bug because of its similarity with the previous bug.

• If you’re right and really deal with the same error, it will help the staff to save time on reading your reports.
• However, if you are wrong, the programmer will fix one bug and leave the other unfixed, because he will never be aware of its presence. As a result, the user runs the risk of receiving a poor quality program.

• You will think that you probably have encountered a variety of errors, and then you will write a new bug report.

• If you are right, both errors will be corrected.
• If you are wrong, the company’s employees and you, in particular, may waste a lot of time performing your responsibilities. You will spend time for writing the report, the project leader – for reading and analyzing this report, the programmer – for conducting the research and analysis during which he will find out that the error has already been corrected, and again you will need to

                       perform retesting and close the report. The developer may have costly      problems, since ultimately all this involves additional financial and time expenditures.

Be advised that software testing services companies are capable of ensuring the development of successful and effective apps. The earlier you test your products, the less problems you have during the development and deployment stages.