Independent Software Testing Companies: Characteristics of Quality Documentation
Good software documentation has a number of advantages:
- Ease of use. If a software program is well documented, it is much easier to work with it. Again, the users learn such app faster, make fewer mistakes while exploiting it, and, as a result, faster, more easily and more efficiently do their work.
- Reduced support costs. When a user cannot take the necessary actions, he contacts a manufacturer of the product. Tech support is much expensive. A good Tech Support guide helps the customers to solve relevant problems, and, therefore, they need not often ask the manufacturer for clarification on the issue.
However, using services of independent software testing companies you will be able to save on your development costs as well as find solutions for most software production challenges.
- Increased reliability. Unclear or inaccurate documentation makes the product less reliable, since people who use it often make mistakes; besides, it is also difficult for them to understand the cause of these mistakes and how to overcome their consequences. Good software documentation is especially important for the unsuccessfully developed product or for the program that has some defective functions, which have not been implemented perfectly.
Best software testing companies check product requirements documentation for all possible failures to prevent expensive problems during the development and release stages.
- Support facilitation. A huge amount of time and money is spent on the analysis of the problems, which are user errors. Changes made to the new product releases are often simply modifications to the interface that supports the old functions. These are made so that the users can finally figure out how to use the functions, and forget calling a number for “emergency technical support”. Qualified managers can contribute to solving problem of the kind, but low qualified ones, on the contrary, complicate the things a bit too much.
- Installation simplification. After buying a software product the user has to install it on his computer. Even if the process is fully automated, the person will have to answer some questions and take decisions regarding the selection and location of components of the product and customization of its functions.
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