How Do Software Testing Services Companies Write a Quality Bug Report Summary
One of the biggest problems during training course for beginner testers is writing quality bug reports summaries. Many answers to hundreds of such questions as “What is wrong?” and “What is right?” enabled a writing of this article.
QA consulting is a popular service provided for all kinds of projects through quality consultants. These people can help in detecting defects in the earliest stage of project life cycle, establishing defect tracking systems, etc.
So, traditionally, field of the bug report summary must:
- contain brief but at the same time sufficient bug summary to get at the heart of the problem;
- answer the three eternal questions: “What?” “Where?” “Under which conditions?” (or though those 1-2 questions that are applicable to a certain situation);
- be brief enough to fit the screen resolutions completely (in the bug-tracking systems where the “tail” of Summary is trimmed or causes scrolling);
- (probably) contain information on the environment where a bug was detected ( all depends on traditions of the project)
- be a complete sentence in Russian or English, or some other language according to grammar rules of sentence structure.
Software testing companies focus on testing process to find defects and report them to lead / management that determine whether to allow or deny product release.
All is clear and simple? Exactly? There are true examples (do not try to repeat them at work):
“Incorrect date format”.
“Add not less than 7 children”.
“Fill gaps in the fields”.
“Error message while execution”.
“In the catalogue “husband” while filling in “middle name” an error occurs”.
“Data are absent”.
Such examples are unlimited.
But there are some recommendations on writing quality bug reports summaries.
- To understand! The Heart! of The Problem! (Just like that with exclamation mark after each word). Until the tester does not have a clear and in-depth understanding of what was broken, it is forbidden for this person to write a bug report at his own risk.
- In order to make a long detailed description (by the way, it can be completed later and inserted in a neighbouring field of bug report – Description).
- All unnecessary information should be deleted from Description, but important details are included in it.
- Emphasize words in Description (word combinations, phrase fragment(s)), answering the questions, “What?”, “Where?”, “Under which conditions?”
BTW, top software testing companies are able to provide you with quality testing solutions and other relevant professional services including recommendations on how to write a good bug report summary.