How Defects are Tracked in Software Testing Companies
QA analysts in quality assurance companies have to manage defects most of the time. On detecting the first defect in the software product being tested it is necessary to create a defect in the purpose of tracking it. Different companies use various tools for entering defects.
Using defect tracking tools a web testing company can discover defects much easier than without them.
Options of such products as Quality Center, ALMComplete, TestTrackPro, the open
source Bugzilla including custom company had tracking systems in their ownership, are worth considering as there are a great deal of them.
QA services are carried out to save on time and effort while testing. They are needed to ensure error-free testing process.
Whatever tool is used by you for defect creation, yet, the provided information for reproduction of this defect will be only slightly different across the board. Below is the incomplete list but almost all the points are required:
1. Title of a defect;
2. Steps for reproduction of the issue;
3. Understandable description of the issue;
4. Applicable Attachments / Images / Videos;
5. The version of the build where a defect was detected;
6. The status of defect;
7. Applicable URL;
8. The Lead or (Developer) the defect is assigned to;
9. The environment.
When defect is created for the first time, its status is “Open”, i.e. it has not been reviewed by developers therefore is assigned to them, or to engineering department leadership.
After fixing the defect, the developers generally change the status to a “Dev Complete”.
On deploying the fix and making it prepared for testing, the developers change the status to a “Ready for QA”.
From now on, the defect passed verification, or in other words, become “Re-Opened”.
So, this is a common defect workflow in app. Nevertheless, due to possibility to customize with a majority of tracking tools, the precise wording in use can vary for different companies.
Independent testing in best software testing companies allows tracking more defects that the testing performed by the testers working for a programming team. Independent testers find more approaches to testing process and reviews that is helpful to expose the hidden problems and defects.