Software Testing Service Providers Should Accumulate Knowledge and Share It With Colleagues

Software Testing Service Providers Should Accumulate Knowledge and Share It With Colleagues

In the course of work, software testing service providers learn much about the specific printer models. Some of the devices are fully compatible, while others are not compatible at all though according to the manufacturer the requirements specification says that they are. The staff of technical support group also accumulate valuable knowledge, particularly through complaints of users. Again, many important things are learnt by programmers, project managers and other members of the development team while at work.

And if each tester spends time and energy clearing up the issue which has been already clarified by his colleague and predecessor, if he tests fully compatible devices individually or misses already known errors, this means that the work is poorly organized.

All the knowledge accumulated by the employees may be collected in one place, which should be easy accessible to each of the specialists. Developers, testers, managers of marketing and technical support groups should instantly obtain any information about previously tested devices.

Software testing services help people to expose as many defects as possible so that the final product can comply with the established quality standards.

Of course, all these features may be contained only in a centralized database system. Each record inserted in it can describe a single printer or a group of compatible devices controlled by a single driver. The database can store information about the printers’ features, their types, embedded fonts, etc.

It is not necessary to include too many fields in the record – it must have an adequate reading and filling length for convenient use. Except for a few fields meant for the standard mandatory information, you should add a couple of variable-length text fields, where everyone will be able to write everything that he considers important.

For example, in such a field you can write excerpts from journal reports, results of tests and researches, carried out in response to customer calls, information about device compatibility, or information obtained from the printer manufacturer. Mandatory requirement should be to date each record and mark it with the name of its author.

Over time, the database of hardware and software configurations will be a valuable resource for your company.
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