Quality Assurance Company: Principles of Writing A Good Bug Report

Quality Assurance Company: Principles of Writing A Good Bug Report

In order to fix bugs many organizations tend to use various CTS (Change Tracking Systems). All of these systems may vary in the performance, design features, but there will be always something they will have in common, i.e. the very essence that joins them together – the necessity of writing bug reports.

Quality assurance company suggests the most effective ways of increasing the value of software bugs with quality reports.

The first thing to do after starting the tracking system is to create a message template (for businesses case document). Developing a well-thought out template which includes all possible data duplicate records is one of the basic principles which apply to ensuring successful operation of such a system.

Formalization allows you to significantly save time, simplify subsequent search and avoid unnecessary confusion of the terminology.

A common plan with minimum required fields for this example is listed below:

• Header
• Description / steps to reproduce errors
• Number of the software build under test (if necessary, you can also include the version number and the build’s language)
• Receiver of the message
• Degree of importance
• Attached files with the testing artifacts (logs, screenshots, memory dumps, etc.)
• Operating system (in most cases, there must be information about its version, SP or hotfix)

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It is desirable to make almost all (perhaps, except for the attached files) the abovementioned fields mandatory. Depending on the software product and process adopted by the company to manage workflow operations, it is most likely that the other fields will be added to the doc, and the company’s management will decide whether these fields will be optional to fill, or mandatory, as required.

The fields should be filled in accordance with the established rules. The title should be as short as possible and concise. It is desirable that everyone who looks at it for the first time can immediately understand what it means.
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