Information From Top Testing Companies: Pros and Cons of The Issue Tracker

Information From Top Testing Companies: Pros and Cons of The Issue Tracker

Nowadays, an increasing number of small, medium and large sized enterprises choose to use the issue tracking system in order to manage and maintain a variety of issues. So do top testing companies as the tool really helps them to follow or record the progress of any problem that a computer system user detects until the challenge is addressed. The companies fully justify their high ranking – they effectively run all possible tests, offering the most conclusive and accurate results regarding capacity of work and actual performance of the software being analyzed.

Pros of the issue tracker

• The system controls and measures performance of each employee. It is easy to get any statistical information from the database such as a number of reports that a tester must submit per day, the average number of errors introduced by programmers per week, the average time the programmer spends to fix the error, etc. As a rule, project managers are very interested in such figures. And these results really can be helpful in evaluating the effectiveness of the development process and resolving current problems. In some cases, the figures may even give rise to dismissal of an employee or sanctions.

Cons of the issue tracker

• Nevertheless, this software application has a serious disadvantage, due to which it is not versatile in its use: good employees may be dissatisfied with this function of the issue tracker, and consider it forcing and unnecessary, but the bad employees, on the contrary, can take advantage of the function by pretending that they are high productive at work.

Independent software testing companies are not involved in the product development process therefore they can provide you with really truthful information about quality of the products that you develop.   

• The system can be used as a weapon for the group wars. Assume that the staff working on the project X, fail to meet the schedule, and the head does not want to admit this fact. In this case, the manager of the testing team or other project related to the first project can use the statistics provided by the system to prove that the project X requires more time, human resources and money for completion, than it was planned. In this case, the information of the system is used for definite purpose. However, there may be another situation when corporate politicians manipulate things for their own interests, for example, proving that the situation is worse than it actually is.

Keep in mind that mobile testing companies will always come to help you ensure correct work of your mobile apps on any mobile devices that matter to you.