Contribution of Test Team Leader to Delivery of Software Testing Services
Test Team Leader is responsible for managing the testing activities and ensuring quality of this work. Analyzing the reports drawn up by each employee, he determines whether the tester is qualified enough to perform his professional responsibilities or should undergo additional training required. In addition, the leader adjusts the work schedules / efforts of the testing team to that of other departments, he is accountable for interaction between the participants and solves a number of other managerial issues.
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Some test team leaders are tempted to collect statistical information about the work of individual testers. For example, they want to know how many bugs are documented by each tester within a week’s time. These statistics help track the mood of the staff about a product they test, the team’s progress towards their objectives, but before making any conclusions about productivity of the team members it is necessary to answer the following question:
Who documents the more errors: testers, technical writers, technical support group members or project manager? Typically, most errors are found by testers, but many of the problems are identified by the project manager or his assistant. Assistant project manager tests the product single-handedly and does it in the manner other than that used by the testers: he tries to work with the program as an ordinary user, without focusing on finding the errors according to a strictly predetermined pattern, but rather on identifying the problems with the overall functioning. If such work is carried out within a few weeks, it may bring some benefit, but if it lasts until the end of the development, in fact, it is nothing else but the duplicate work done by the testing team on a regular basis. However, if it turns out that such an employee works more efficiently than the highly experienced testers, it makes sense to reconsider the chosen test strategy – it seems to be ineffective.
As far as a software testing company is concerned it is chiefly involved in detecting minor, middle and critical defects in the programs being developed. This measure is taken to reduce a number of the issues to zero.
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